![]() ![]() If activation fails, there is likely a network or routing configuration that is preventing your Collector host from communicating with the Insight platform. For Windows collectors, open the Services app and restart the 'Collector' service.On some systems, this command may need superuser privileges ( sudo). For Linux Collectors, run service collector restart from the command line.Contact Rapid7 support if restarting does not fix your issue. If the activation key has been voided, you will need to delete and reinstall your Collector. This can occur if you do not activate the Collector immediately after installing it or if you have restarted the server where the Collector is installed. If the key is correct but still does not work, it may have been voided. It's located in the AgentKey.html file in the insightidr/agent_key subdirectory of the destination directory where you installed the Collector. Increase file descriptor limits for the collector on Linuxįirst, make sure you have the correct activation key.Linux Collectors Missing Collector Details. ![]() ![]()
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